Remote Monitoring & Management Help

Advanced Edition Features

The Advanced Edition of Remote Background Management includes the following features

For new Dashboard accounts setup after the release of Dashboard v2019.09.03 only the Advanced Edition of Remote Background Management is available. To avoid any confusion on these Dashboards, we simply refer to Remote Background Management, it does not include the Advanced name.

What do you want to do?

Remote Background Management Advance utilizes the Take Control (SolarWinds) module. This results in the Take Control Agent (SolarWinds MSP) Windows Service running on Remote Background Management Advance devices, even when they do not have Take Control enabled.

Take Control Viewer module 7.00.08 introduced support for the Passportal. When this version is installed on a device providing assistance and the technician has a Passportal account, they can retrieve the correct password for the endpoint and log in at the start of the session.