Remote Monitoring & Management Help

Add New Program

To create a new program:

Add new Program

  1. Program Level Title: enter a name to identify the program in MSP Manager
  2. Program Level Description: provide contextual information on the program
  3. Populating this field ensures that any team members who consider using this program know precisely why it was created.

  4. Make this the default Program Level for new Customers: where selected, customers added to MSP Manager automatically receive the selected program.

Once setup, you can amend the settings via the Edit Program button.

Service Plan Setup

Please refer to the following sections for information on:

Add Service Plan

Service Plan Configuration