Access Tickets from the Monitoring Dashboard

Any Monitoring Dashboard created MSP Manager tickets are available in the Outages tab for the device as well as the More Information section of the Check the ticket is recorded against.

Whichever method is used to open the ticket, it returns any Note or Time entries with the ability to Add Note or Add Time. The ticket can be opened in MSP Manager using View ticket in MSP Manager.

Please note that Notes and Time entries recorded against the ticket synchronize between the Monitoring Dashboard and MSP Manager.

If there is No Ticket for the failure, the dialog contains the option to create a ticket in MSP Manager through the Open Now button.

Outages Tab

  1. Select the Device in the North-pane of the Monitoring Dashboard
  2. Go to the Outages tab in the South-pane
  3. Select the failure
  4. Click the PSA Ticket link

Checks Tab

  1. Select the Device in the North-pane of the Monitoring Dashboard
  2. Go to the Checks tab in the South-pane
  3. Select the target Check
  4. Click the More Information link
  5. Go to Current Outage

For historical tickets:

  1. Navigate to Outage History
  2. Select the failure
  3. Click View Outage Details

mspm_outage_history