Remote Monitoring & Management Help

Reduce Critical Event Check Alerts

The Windows Critical Event Check is incredibly useful to help determine the state of the system, although as at least one Event Log entry may be picked up by the Check each time it runs this can result in a daily Alert email.

Critical Event Report

To reduce the number of Critical Event emails generated we have included the option to place the Critical Event Check in Report Mode within the Agent, or via Dashboard Controls.

Where Report Mode is enabled any failures:

· Do not generate an Alert
· Are marked as passed on the Dashboard
· Still display the failure information in the More Information section of the Dashboard and for servers the Critical Event Report allows you to investigate any problems

A number of our customers configure Report Mode for the Check and use the server Critical Event Report for a server-by-server summary of the critical events either viewing this directly from the Dashboard (Reports, Critical Event Report) or sending a copy of the failures for all Clients to their Inbox (Settings, Critical Events Settings this also includes the option to View Today's Report Now).

Critical Event Exclusion List

Sometimes the same non-critical Critical Event is recorded on a daily basis, this can not only distract the Alert recipient but potentially waste valuable time (re)investigating the problem.

It is for this reason that we have added the Critical Event Exclusion List to the Dashboard which allows you to exclude non-critical Critical Events. The Critical Event Exclusion List is a global option applied to every Client.

Once added the Event will no longer generate an Alert, appear on the Dashboard or in the Critical Event Report.