Remote Monitoring & Management Help

Summary

The following steps cover the setup and usage of Two-Factor Authentication.

Create Dashboard Users

Enable Two-Factor Authentication

The fist step is to log on to the Dashboard with a Superuser level account, a login with the required Users permissions enabled or the Agent Key (where Dashboard access is enabled)

Global

  1. Go to Settings > General Settings > Security
  2. Select Require Two-Factor Authentication
  3. Click OK to accept and apply

Individual

  1. Go to Settings > Users > User accounts
  2. Multi-select the target users, right-click on one of the user or from the User drop-down
  3. Choose Two-Factor Authentication and Set As Required
  4. Click OK to accept and apply

Take Control and Remote Background Management

When attempting to initiate a connection using a non-2FA login the user is prompted to setup 2FA. This will log them out of the Dashboard to terminate the current session.

Login: Two-Factor Authentication Setup

  1. Enter the username and password credentials to login to the Dashboard.
  2. Select and install an authenticator (the installation wizard displays a range of popular mobile authenticator apps)
  3. Associate the authenticator with the Dashboard via QR code or secret key
  4. Enter the returned code to validate
  5. Copy the recovery code and login to the Dashboard.
  6. Login Post Two-Factor Authentication Activation
  7. Enter the username and password credentials to login to the Dashboard.
  8. Enter the current code from the authenticator

Disable IP Verification for specific Two-Factor Authentication Users

From Dashboard 6.41.2, we have included the option to Disable IP Verification at the user level where the user has 2FA enabled. This allows the user to access the Dashboard from a new IP address without going through the IP address verification process.