Remote Monitoring & Management Help

Step 1 - Install an Authenticator

An authenticator mobile app, computer program or web browser extension is used to generate the security code required to authenticate the 2FA login.

Once installed, the authenticator generates a single use security code every cycle, with the security code only valid during this period. This is generally 30 seconds, but is authenticator dependent.

A number of authenticators are available for mobile and computer Operating Systems as well as computer web browser extensions and generally any authenticator that supports the Time-based One-Time Password protocol (TOTP) may be used.

Important: as a computer may potentially have a number of users, when selecting a computer based authenticator (either a dedicated program or web-browser extension) we would suggest choosing one with a password protection option then configuring this for the authenticator. This ensures that only the user with access to the authenticator password can view the Dashboard 2FA security code.

We have listed some of the more popular mobile authenticator apps below and have included direct links to the relevant app store for further information.

Platform

App

Platform

App

Mobile

Web Browser

Apple iOS

Authy

Firefox

SAASPASS

Duo Mobile

Google Authenticator

Chrome

Authy

HDE OTP Generator

SAASPASS

Microsoft Authenticator

SAASPASS

Computers

Blackberry

Authomator

(20 second security code refresh)

Linux

SAASPASS

SAASPASS



Mac

SAASPASS

Google Android

Authy

Duo Mobile

Windows

WinAuth

SAASPASS

Google Authenticator

Microsoft Authenticator

SAASPASS

Windows Phone

Duo Mobile

Microsoft Authenticator

 

2fa2_step1

Please note, we do not manage any of the above third-party products, are not affiliated with their creators and are not responsible for their content.