Passportal Help

NinjaRMM Integration Configuration

Passportal can integrate with NinjaRMM and clients and their assets directly into Documentation Manager. This topic describes how to create this integration.

You need to have Documentation Manager enabled in order to integrate with NinjaRMM. Please contact your Partner Development Manager if you are interested in enabling this feature.


First, you need to set up an API Access Key and an API Secret Key from NinjaRMM.

  1. You can get the API Access Key and API Secret key from the NinjaRMM website under Configuration → Integration → API → Generate API Key. Be sure to record the Secret Key, or you will need to generate a new API Key.
  2. Once you have the API keys from NinjaRMM, you can begin the configuration in Passportal.

Enabling NinjaRMM Integration

  1. Click on settings on the sidebar, then navigate to the Integration Center tab
  2. Select NinjaRMM
  3. Enter in the API Keys into the provided fields.
  4. Select Enable Device Sync
  5. Select Authenticate

Selecting Clients to Synchronize

  1. The next step is to synchronize the clients from NinjaRMM to Passportal. To begin the client sync process, it will look to match all existing clients set up in Passportal with their corresponding NinjaRMM clients to be synchronized, which will ensure duplicates are not created.
  2. To do this, you can select Auto-Match all and it will match any with identical names.
  3. If you would prefer to manually match the clients, you can also do this by clicking on Match and clicking on the corresponding client in the drop-down.
  4. For the remainder of the clients select either the Create or Exclude buttons beside their names. If you have a large list you can just exclude the clients you don't want and select the Create Unmatched button create the remaining clients.
  5. If you excluded a client that you would like to later add, simply select the Excluded Records tab and select Create, Match or Exclude.
  6. Remember, you will be able to revisit this page after the initial setup and change any of the settings or create any clients you had previously left uncreated.

Setup Completion

  1. Once you have finished creating your clients, select Next.
  2. An overview of records to be created, matched, or excluded is displayed.
  3. Click Finish.
  4. All imported devices will appear in their respective clients under Assets in Documentation Manager