Passportal Help

Datto RMM Integration Features

To learn how to set up the Datto RMM Integration, see Datto RMM Integration Configuration.

You need to have Documentation Manager enabled in order to integrate with Datto RMM. Please contact your Partner Development Manager if you are interested in enabling this feature.

Now that you have finished configuring the Datto RMM Integration in Passportal, you are able to begin using your newly imported data. This document will walk through a few of the new features available with your assets as part of the Datto RMM integration.

Accessing Datto RMM Assets in Documentation Manager

  1. You can view any synchronized assets from Datto RMM by navigating to any client you have chosen to sync and simply selecting Assets.
  2. Selecting any of the assets will present you with a screen providing information on several pieces of Asset Information such as Name, IP address, Type, Last logged User, Domain, User Defined Fields, and many others.
  3. There are also a number of additional features that will enable you to easily access

Datto RMM Features Available in Assets

Remote Sessions

You can launch Remote Datto RMM sessions from within Passportal by selecting the Remote sessions Icon .

This will allow you to launch a Remote takeover (RDP) ) Remote Takeover (VNC) or Splashtop session from within Passportal using Datto RMM.

Audit Device

You can view additional audit information from within Passportal by selecting the Audit Devices Icon .

This will allow you to gather additional Datto RMM asset information without needing to log in to Datto RMM.

Software On Device

You can view information on what software is installed on this asset from within Passportal by selecting the Software On Device Icon .

This will allow you to gather additional information without needing to log in to Datto RMM.

Take Screenshot

ou can take a screenshot of this assets desktop from within Passportal by selecting the icon.

This will allow you to gather additional information without needing to log in to Datto RMM.

Launch AEM

You can launch directly to this asset in Datto RMM from within Passportal by selecting the Launch icon .

This will launch you directly into Datto RMM, in a new tab, and take you directly to the asset you are working with.

Re-Sync Device

You can re-sync this asset with Dato RMM from within Passportal by selecting the Sync Device Icon .

Revisions

You can view and revert to older revisions of an asset from within Passportal by selecting the Icon .

Two-way sync with UDFs

You can view and edit User Defined Fields.These fields will be synced back and forth from Datto RMM.

You can edit this Asset and adjust any UDFs and these will be synced back to Datto RMM, additionally, any changes made in Datto RMM will be updated in Passportal.

Next Steps

Make sure you setup your Datto Autotask PSA LiveLinks feature next to get the most out of the Datto Integration.