Passportal Help

ConnectWise® Control™ - Enabling Clipboard Functionality (Cloud Version)

With the cloud version of ConnectWise Control, the functionality to "Send Clipboard Keystrokes" is disabled by default. In order to enable this setting users must download an extension from ConnectWise for this purpose.


  • Passportal Account
  • ConnectWise® Control™ (v6.1 or higher)
  • Passportal Integration (v1.0.7 or higher)
  1. Install the extension
  2. Scroll through the list of available extensions until you find the "Edit App.Config Settings" integration. Click on it and then select "install". Once installed you can close out of the extension browser.

    The app.config is an optional configuration file that controls which features of the ConnectWise® Control™ client are available.

  3. Reinstall ConnectWise® Control™ on all machines
  4. You will need to re-install Control™ on each machine it is currently setup on. This can be done by going to the Access tab, right clicking on the machine and selecting "Reinstall". This can be done on multiple machines at once via the checkboxes and ellipsis menu.

  5. Utilize Clipboard functionality
  6. Send Clipboard Keystrokes should now be enabled for your cloud install version of Control™. This will need this functionality to paste usernames and passwords that are copied from the Passportal Helper Extension.