Passportal Help

ConnectWise® Automate™ Control Center Plugin Configuration

  1. Ensure that you have restarted the LabTech Control Center after installing or updating the Passportal Plugin.
  2. Navigate to the System Dashboard > Config > Integration > Passportal.
  3. Specify your Passportal Server Instance and Organization Key.
  4. Save Settings and continue to Client Mapping.
  5. Select Client Mapping on the left side of the Passportal tab (You will be prompted to authenticate with Passportal).
  6. This creates a permanent link between the specified Passportal account and the user account in which you are logged into LabTech Control Center.

  7. Assign each LabTech client a Passportal client to create a link between Passportal and LabTech. Auto Map will attempt to match Passportal Clients to LabTech Clients based on Client Name.
  8. Save the client mapping settings and close the window.

User Class Configuration

LabTech 10.5 has introduced Plugin Permissions. To ensure that your LabTech users have visibility to the Passportal Plugin, you will need to configure these permissions for each User Class you wish to access the Passportal Plugin.

  1. Navigate to Tools > User Class Manager.
  2. Select the User Class which you want to Modify and then select the Plugin Tab/Section.
  3. Check the Access box alongside Passportal Plugin.
  4. Expand the Passportal Plugin section and grant access to specific functions within the plugin.
  5. Close the window.
  6. Users need to reload the LabTech Control Center for these changes to take effect.
  7. Ensure that you have restarted the LabTech Control Center after installing or updating the Passportal Plugin.