Creating the Autotask Integration User Account

As this section details a 3rd party product (Datto - Autotask) which we do not control, the information here may be rendered incorrect due to updates to the 3rd party product of which we are unaware. If you experience issues with this process or product, we advise a support case is raised with Datto - Autotask

In order to connect your Passportal account to your Datto Autotask PSA instance, you are required to use an API User (system) account created in Autotask.

  1. Once logged into Autotask, select the context menu to the upper left
  2. Use the +New drop-down menu and select New API User
  3. The ADD API USER window opens. Ensure the First Name, Second Name and Email Address are populated.
  4. Ensure that the Active tick box is checked
  5. In the Security Level drop-down menu, select API User (system)
  6. Click Generate Key and Generate Secret and keep a copy of the generated details - these are the email address and password required in the integration when setup in Passportal
  7. In the API Tracking Identifier section, click the radio button for Integration Vendor - you may receive a pop-up message - if so, agree to the pop-up - this is an Autotask pop-up - issues with this should beraised to Autotask's support team
  8. Select Passportal - Ocular from the Integration Vendor dropdown.
  9. Set a Line of Business if required
  10. Save and Close to confirm the user setup and close the window