Passportal Help

Recover Forgotten Login Password

If you forget your Passportal password, follow these steps for recovery:

  1. Click the "Forgot Password?" link from the main login page.
  2. A new window will appear prompting you to enter your email address.

  3. Enter your address in the field provided, and press the "Request" button.
  4. A temporary link will be sent to your address and will walk you through the steps necessary for resetting your password. This link will only be active for a period of 24 hours, and a reset will need to be requested again following this period.

    A forgotten Organization Key is not recoverable. Talk to an Organization Administrator to get your Organization Key.