When do I get my QR code to appear after I turn on 2FA?

You will be presented with a Google Authenticator / Duo QR code on your the next login attempt to Passportal.

If no QR Code is presented at your next login attempt to Passportal, please try the following:

  1. Logout of Passportal
  2. Clear the browser cache
  3. Log into Passportal

If the QR Code is still not presented, 2FA settings should be checked. As 2FA can be set at the global level (Two-Factor Authentication (2FA)), and can be set to enforced or not:

  1. Confirm 2FA is enabled in your Passportal Profile: Editing your Profile.
  2. Logout of Passportal
  3. Clear the browser cache
  4. Log into Passportal