Passportal Help

Manually Uninstalling the AD Agent

If the Windows Agent will not uninstall using Add/Remove Programs, use the following steps to manually uninstall.

  1. Run the service uninstall command line against the Passportal and Passportal Updater services:
  2. sc delete Passportal

    sc delete PassportalUpdater

  3. Search for and delete all keys in the registry pertaining to the Passportal product code:
  4. {2B15E9E5-FB06-409F-B78D-F65C7F5B3850}

  5. Run the msi again. It might prompt to repair or remove - select the remove option.
  6. Delete the directory "C:\\Program Files\Passportal\Windows Agent".
  7. Manually unload and remove the c:\windows\system32\adpasswordchangenotifier.dll. The notification package needs to be removed from the Registry:
    1. Open regedit and navigate to
    2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa.

    3. In the entry [Notification Package] Remove the entry: adpasswordchangenotifier.
    4. Save changes and reboot the server. The dll will be removable in c:\windows\system32\.