Get Started Adding Control Panel Users

When initially getting started with Mail Assure, you will automatically have one Admin login. From there, you can add additional users as needed. There are four user types that you can add:

Adding an Admin User

Admin users automatically access the Admin Level Control Panel when they log in with their Admin user credentials (the main Admin username or their own username). From here they can also access any of their Domain Level Control Panels. Admin users can also use the system to view their spam and access their emails in the event their server is offline or unavailable.

To add an Admin user:

  1. In the Admin Level Control Panel, select Users & Permissions > Manage Admins.
  2. You can add multiple users using the Upload CSV file link or add each user individually.

  3. To add users individually, click on Add to open the New admin creation page.
  4. Add the Username, Password and Email address for this new user.
  5. Review the user's access rights, as follows:
    • Allow Sub-Admins - Allows the user to add Sub-admins.
    • Allow release of outgoing spam messages - Allows the user to release outgoing spam messages, train as spam/not spam etc.
    • Even if enabled, this option is currently limited and is dependent on whether access is permitted to the Outgoing Spam Quarantine (by default access to the Outgoing Spam Quarantine is not allowed).

    • Allow Control Panel API usage - Allows the user to execute any of the API calls listed in the Control Panel API Calls page (in the Admin Level Control Panel > Development > Control panel API Calls).
    • Available products - Choose which products the user can access (Incoming mail, Outgoing mail, Archiving) and whether they have access to the Private label area of the application in which branding can be customised.
    • When products are made available to the admin user, that user can then enable those products for other sub-admins (in all domain(s) that the admin user owns).

    • Require authentication as email user to access archived messages - When Active, the user will not be able to view/export archived message content unless they authenticate at Email User level and are viewing their own messages. Sub-admins cannot over-ride this. When Inactive, the user will be able to view/export all other user's archived message content.
    • Domains limit - this specifies how many domains this admin can add. Use 0 for unlimited domains.
    • The limit is shared with your own limit. For example, if your license is of 20 domains, you cannot set the limit to 0 for a Sub-admin. You can set it to 20, however this means that you will be unable to add domains on your Admin account and all new added domains will be attributed to the Sub-admin account.

Adding an Admin Alias User

Admin Alias users allow multiple user credentials to log in as the same Admin user. For example, if you have three people who manage the same set of domains, you can create an admin alias for each of them, rather than sharing the same set of Admin User credentials.

When an Admin Alias is used to log in, the user has the same permissions as the primary Admin User account. You can see the name of the main admin in the top bar, and any actions taken by the alias user will be logged against the Admin Alias for auditing purposes.

To add an Admin Alias:

  1. In the Admin Level Control Panel, select Users & Permissions > Manage Admin Aliases.
  2. To add users, click on Add to open the New admin alias creation page.
  3. Add the Username, Password and Email address for this new user.
  4. Click Save

Please note, any Admin Aliases created are automatically added to the Admin user that is currently logged in. You cannot create an Admin Alias for a different Admin than the one you are logged in as.

Adding a Domain User

To create a user who can access their own Domain Level Control Panel, manage their own domain specific settings and use the system to view their domain's spam and access their emails in the event their server is offline or unavailable:

  1. Log into Mail Assure.
  2. In the Admin Level Control Panel, click on Users & Permissions > Manage domain users.
  3. You can add multiple users using the Upload CSV file link or add each user individually.

  4. To add users individually, click on Add to open the New domain user creation page.
  5. Select the domain you want the user to access/manage.
  6. Enter the user's Password and Email address.
  7. Ensure the Status is set to Active.
  8. Click Save.

Tip - To access the system, the Domain user must use their domain name in the Username field and the Password entered here when logging in.

You can only create one Domain user per domain.

Adding an Email User

To add an Email user who can access their own Email Level Control Panel, perform a log search, view their incoming delivery queue and Quarantine settings and access their emails in the event the mail server is offline or unavailable:

  1. Log into Mail Assure.
  2. In the Admin Level or Domain Level Control Panel, click on Users & Permissions > Manage email users.
  3. You can add multiple users using the Upload CSV file link or add each user individually.

  4. To add users individually, click on Add to open the New email user creation page.
  5. Select the domain you want the user to access/manage.
  6. Enter the local part of the Username. (The domain is already entered).
  7. Enter and confirm the Password.
  8. Ensure the Status is set to Active if you want the new user's login credentials to work.
  9. Click Save.