Why can't I Find a Message in the Quarantine?
There are several reasons why a message cannot be found in the quarantine:
- Quarantine days expired - Normally Mail Assure stores quarantined spam for a maximum of 14 days. After that, older messages are automatically removed so that new messages may be stored.
- Quarantine is disabled - If the quarantine is disabled (in the Incoming - Filter Settings page), all messages are delivered to the recipient mailbox, including those that would normally be quarantined. Even though those messages have not been quarantined, they still appear as 'Rejected' in the log.
- Message is already released - if a message has already been released from the quarantine, it will no longer be available. The Classification column in the Log Search should provide information about this.
- Not all blocked messages are quarantined - whether or not blocked messages are quarantined depends on the reason they are blocked. For more info, see Incoming Rejection Classifications.
In order to perform any actions on these messages in the Log Search, they would have to be resent by the sender, assuming the issue that blocked the message in the first place has been resolved.