Mail Assure Help

Report Spam Using the Thunderbird Add-on

Mail Assure provides email client add-ons to report spam which is not blocked by Mail Assure.

If you are using Thunderbird you can also use the free Mozilla Thunderbird client add-on to report spam.

This version is currently supported by Mozilla Thunderbird versions 3.0 and above.

To install the Thunderbird add-on

  1. Save the download to your local machine.
  2. Open Thunderbird.
  3. Click Tools > Addons.
  4. Click the dropdown box in the top left corner, and click on Install addon from file.
  5. Navigate to your downloaded Thunderbird add-on.
  6. Click Ok.
  7. Once the add-on has been installed, restart Thunderbird.

If you are upgrading your installation, please remove the old installation before installing the new one.

Report a Spam Message using Thunderbird

  1. Select the message from the overview.
  2. Right click and choose Report Spam.

The message will be reported to us, and moved directly to your trash folder.

For this to work, the emails must contain our headers as well as the standard email headers. If you are unsure, then you can see the headers by clicking "Ctrl + U" to view the source.

The following is needed to report the message correctly:

  • X-Filter-ID:
  • X-BRANDNAME-Class:
  • X-BRANDNAME-Evidence:
  • X-Recommended-Action: