Mail Assure Help

Manage Identities

In the Manage identities page, you can add and manage the identities that you have previously set up here or in the Manage Outgoing Users page. For example, if you see an identity is sending Spam, you can lock it here while you investigate the issue.

We recommend using identities to prevent isolated spammers affecting the entire outbound user. See information on Outgoing Users

You can manage identities from the Admin level or the Domain Level. From the Domain Level you manage identities specific to the logged in domain.

  1. In the Admin or Domain Level Control Panel, select Outgoing > Manage identities.
  2. Use the Query Rules panel to set up and save search filters for the identities you have set up in your domains.
  3. Use the Customise dropdown to choose which columns you want to show in your results. You must select at least one column from the following:
    • Domain
    • User
    • Identity
    • Lock time
    • Reason
    • Locked
    • Automatic unlocks
  4. Click on Show results to display the matching results.
  5. The identities are listed. Click on the dropdown to the left of an identity to choose from the following tasks:
    • Lock - If you select this, the identity will not be able to relay any emails until it is unlocked manually.
    • Unlock - Select this to unlock the identity.
    • Tip - You can enable automatic locking of identities. This means that if an identity sends approximately 5 spam messages in 10 minutes, it will be locked automatically. You can configure this in the Outgoing User Settings page:
      Go to Outgoing > Manage Users and select Edit from the dropdown alongside the user. The Outgoing User Settings page is displayed. Select Yes in the Lock identities automatically dropdown. See Manage Outgoing Users for more information on locking.

    • Reset the count of automatic locks - Resets the automatic lock counter back to 0.

Add Identities

  1. Use the Add identity button in the top banner
    • If you are at the Administrator level, fill in the following three options:
      • Domain - This is the domain for which you wish to add the identity. All domains you have access to as an administrator will be displayed in a dropdown.
      • User - The authenticating user as configured in Manage Outgoing Users. This should be the Authenticating IP or range.
      • Identity - This is the local part of the address of the email user you wish to add to the list.
      • For example, if you wish to add test-email@testing.com which uses the authenticating IP of 1.2.3.45, the details to add are:
        - Domain: @testing.com
        - User: 1.2.3.45
        - Identity: test-email

    • If you are at the Domain level, fill in the following two options:
      • User - The authenticating user as configured in Manage Outgoing Users. This should be the Authenticating IP or range.
      • Identity - This is the local part of the address of the email user you wish to add to the list.

      For example, if you wish to add test-email@testing.com which uses the authenticating IP of 1.2.3.45, you will already be in the testing.com domain so the details to add are:
      - User: 1.2.3.45
      - Identity: test-email

  2. If you would like to lock the identity straight away, tick the locked option.

    Locking the identity will stop it from being able to relay any emails until it is unlocked.

  3. Click save