Mail Assure Help

MX Records

Mail Exchange (MX) records are DNS records that are necessary for delivering email to your address.

An MX record is used to tell the world which mail servers accept incoming mail for your domain and where emails sent to your domain should be routed. Assigning multiple MX records, is a fail-safe measure you can use in the event your default mail server is down. If your MX records do not point to the correct location you will not receive email.

To route incoming email for your domain through the Mail Assure filter you need to update the MX records in your domain provider's DNS settings. See Update Your MX Records in Your Domain Provider's DNS Settings (below).

The default MX records are listed in the Default MX host names section in the General > Settings page accessible from the Admin Level Control Panel, see Manage Server Settings.

You can check whether your domains have the correct MX Records configured using the MX Verification Tool.

Update Your MX Records in Your Domain Provider's DNS Settings

  1. In your domain provider's DNS control panel add the following records:
  2. MX records consist of two parts: the domain name and the priority. The lowest number is the highest priority and is the first one attempted for delivery.

    Global MX Records (Recommended)

    • mx1.mtaroutes.com (priority 10)

    • mx2.mtaroutes.com (priority 20)

    • mx3.mtaroutes.com (priority 30)

    • mx4.mtaroutes.com (priority 40)

    We recommend configuring your domain to use the above global MX records. However, where there is a requirement to route data through a specific geographic territory, the below region-specific MX records may be used:

    EU Region

    • mx1-eu.mtaroutes.com (priority 10)

    • mx2-eu.mtaroutes.com (priority 20)

    • mx3-eu.mtaroutes.com (priority 30)

    • mx4-eu.mtaroutes.com (priority 40)

    Americas Region

    • mx1-us.mtaroutes.com (priority 10)

    • mx2-us.mtaroutes.com (priority 20)

    • mx3-us.mtaroutes.com (priority 30)

    • mx4-us.mtaroutes.com (priority 40)

    UK Region

    • mx1-uk.mtaroutes.com (priority 10)

    • mx2-uk.mtaroutes.com (priority 20)

    • mx3-uk.mtaroutes.com (priority 30)

    • mx4-uk.mtaroutes.com (priority 40)

    AU Region

    • mx1-au.mtaroutes.com (priority 10)

    • mx2-au.mtaroutes.com (priority 20)

    • mx3-au.mtaroutes.com (priority 30)

    • mx4-au.mtaroutes.com (priority 40)

    CA Region

    • mx1-ca.mtaroutes.com (priority 10)

    • mx2-ca.mtaroutes.com (priority 20)

    • mx3-ca.mtaroutes.com (priority 30)

    • mx4-ca.mtaroutes.com (priority 40)

    Some DNS control panels require you to use a trailing dot (.) after the hostname. Please check with your DNS provider if this is the case for you.

  3. Remove the original MX records.
  4. You must make sure you remove old MX records so that all emails are filtered through the Mail Assure cloud. Spammers actively try different MX records (such as the highest numbered priority) to bypass spam filters.

DNS changes may take some time before they are picked up by the DNS resolvers world-wide, so email may continue to deliver directly to the original MX records without filtering for some time depending on the TTL value set on the DNS server.

You can check using the Log Search if the message has passed through the Mail Assure filtering nodes.