Delivery Issue Log

The Delivery Issue Log search can be found under both the Incoming and Outgoing sections of Mail Assure.

Every failed attempt that the filtering host makes to deliver a message results in a log entry that records information about the failure. This information is useful when you are trying to diagnose problems with delivering messages.

Mail Assure stores this information for 28 days, before being purged.

Incoming

When accessing Delivery Issue Log from the dashboard or by using the entry under Incoming in the left-hand menu, the log page will open with the following query rules:

  • Filtering Host - This is required to run the query. The filtering server which handled the inbound message.
  • Recipient - The local part of the intended recipient of the message.
  • Domain - The domain the recipient belongs to within Mail Assure.
  • Delivery date - This will be auto-populated with the day’s date.

Finding Filtering Host details

There are two main ways to find the information on the filtering host:

  1. Check the message header via your mail platform and pull the filtering host from here.
  2. Run an Incoming Log Search to find the message in question then use the dropdown arrow to the left of the message and select Delivery Issue Log.
  3. Doing this will automatically take you to a pre-filtered Delivery Issue Log page with the Filtering Host and other details filled in for that specific message.

Outgoing

When accessing Delivery Issue Log from the dashboard or by using the entry under Outgoing in the left-hand menu, the log page will open with the following query rules:

  • Filtering Host - This is required to run the query. The filtering server which handled the outbound message.
  • Recipient - The local part of the intended recipient of the message.
  • Domain - The domain the recipient belongs to within Mail Assure.
  • Auth Domain - The authorizing domain used for ratifying the messages outbound.
  • Delivery date - This will be auto-populated with the day’s date.

Finding Filtering Host details

The main way to find the information on the filtering host is to:

  1. Run an Outgoing Log Search to find the message in question then use the dropdown arrow to the left of the message and select Delivery Issue Log.
  2. Doing this will automatically take you to a pre-filtered Delivery Issue Log page with the Filtering Host and other details filled in for that specific message.