Mail Assure Help

Retrieve Log-in Link

The Retrieve Log-in Link can be used in the following scenarios:

Existing Account - Forgotten Password

  1. In the Login page, click on the Retrieve log-in link button.
  2. Enter your username and click on Submit.
  3. An email is sent to the email address associated with your username.

  4. In the email, click on the Set password link to open your User profile page in Mail Assure.
  5. Enter your new password in the New password and Confirm new password fields and click Save.

Create New Email Account via the Retrieve Log-in Link

If you already have an existing mailbox but no existing account in Mail Assure.

  1. In the Login page, click on the Retrieve log-in link button.
  2. Enter your email address and click on Submit.
  3. An email is sent to your email address.

  4. In the email, click on the Set password link to open your User profile page in Mail Assure.
  5. Enter a password in the New password and Confirm new password fields and click Save.

Send User Customized Link to Reset Password

This option allows you to send a customized link to a user which allows them to request the password reset email.

  1. Send the user the following link:
  2. https://master.hostname/retrievelogin.php?username=example@example.com

    where:

    master.hostname = your custom application login link

    example@example.com = the user's email address

  3. The user must then click on the link to open a page with their username already added. They must then click on Submit to receive the password reset email.