SolarWinds Backup Help

Variables related to customers in Cloud Management Console

There is a group of variables that display information related to customers and their devices.

Customer properties

Variable Description Output
<%Partner.Name%> The name of the customer the email notification is related to Text
<%ManagementLocation%> The address of the cloud services assigned to the customer URL, for example https://cloudbackup.management:443
<%Partner.AdministrativeFullName%> The full name of the customer's contact person of the "Administrative" type. If there are several people, the name of the first person in the list is displayed. Text (first and last name)
<%Partner.UserAdministrativeFullName%> The full name of the customer's user of the "Administrative" type. If there are several people, the name of the first person in the list is displayed. Text (first and last name)

Totals for customer's devices

Variable Description Output
<%DeviceCount%> The total number of devices belonging to the company and its own customers Number
<%SelectedSize%> The total amount of data currently selected for backup on all devices belonging to the customer and its own customers Number with unit of measurement, for example "4.99 GB"
<%UsedStorage%> The total amount of storage space taken by all devices belonging to the customer and its own customers Number with unit of measurement, for example "245.59 MB"

Customer's devices by status

Use these variables to display the number of devices with a particular status. The backup status is identified by the last backup session.

Variable Description
<%BackupStatusCompleted%> The number of devices on which the last backup session was completed successfully
<%BackupStatusCompletedWithErrors%> The number of devices on which the last backup session was completed with errors
<%BackupStatusInProgress%> The number of devices on which a backup is currently running
<%NotStarted%> The number of devices on which the last backup session was not started
<%NoSuccessfulBackup%> The number of devices with no successful backups
<%LastBackupLessThan24Count%> The number of devices backed up less than 24 hours ago
<%LastBackupLessThan48MoreThan24Count%> The number of devices backed up between 24 and 48 hours ago
<%LastBackupMoreThan48Count%> The number of devices backed up more than 48 hours ago

Ratio of devices with a status

Use these variables to display the ratio of devices with a particular status to the total number of devices. The status is identified by the last backup session.

Variable Description
<%CompletedPercentage%> The ratio of devices that have been successfully backed up
<%CompletedWithErrorsPercentage%> The ratio of devices backed up with some errors
<%FailedPercentage%> The ratio of devices on which the last backup session failed
<%InProcessPercentage%> The ratio of devices that are currently backed up
<%LastBackupLess24Percentage%> The ratio of devices backed up less than 24 hours ago
<%LastBackupMore24Less48Percentage%> The ratio of devices backed up between 24 and 48 hours ago
<%LastBackupMore48Percentage%> The ratio of devices backed up more than 48 hours ago
<%NoSuccessfulBackupsPercentage%> The ratio of devices with no successful backups
<%NotStartedPercentage%> The ratio of devices on which the last backup session was not started

Auxiliary variables

Variable Description Output
<%HasFailedStatuses%> Indicates the presence of failed backup/recovery sessions on the devices belonging to the customer and its child customers. This is useful for formatting. For example, the background color of the message can be set to red if the value is 1.
  • 0 (no failed sessions)
  • 1 (there is at least 1 failed session)