SolarWinds Backup Help

Office 365 protection

SolarWinds Backup offers a backup and recovery service for Exchange and OneDrive. The service handles full Office 365 Exchange and OneDrive backups so you can recover data long after it is cleaned or lost from Microsoft databases.

SolarWinds Backup relies on domain access to Office 365. You have functionality to select only the mailboxes or accounts required for backup.

All backed up data is encrypted during the backup process and the encryption key is securely stored in the cloud.

Benefits

SolarWinds Backup is a useful addition to the Microsoft Office 365 data centre redundancy services.

Exchange

OneDrive

Requirements

The following account types are required:

  • A SuperUser account for the Console (for adding domains and initiating backups and restores)
  • A Global administrator account for Office 365

Limitations

Exchange

Office 365 protection has the current limitations:

  • You cannot restore calendar events that have not been accepted by the recipient
  • Only user accounts with Security Officer permissions can restore from deleted mailboxes
  • Only user accounts with Security Officer permissions can delete backup history for accounts
  • The size limitation for backing up emails is linked to Microsofts' configuration. As such, customers may be required to approve a new set of permissions from Microsoft which can be accepted by connecting to Microsoft during a test restore.
  • The current size limitation for restoring emails is 4MB. This is due to a Microsoft API limitation and there is no way to restore larger emails at this time.
  • You cannot backup or restore from unlicensed mailboxes. Please confirm that the mailbox does not fall under one of these scenarios:
    1. The mailbox is present, but the license was removed.

      In this case, the backup will not pass the mailbox and will display an error "Unable to backup user without license"

    2. The mailbox and license were removed while the backup is in progress.

      In this case, the backup will not be able to complete and you will see the error "Unable to backup user without license" for such mailboxes. The restore option for this mailbox will not be accessible.

    3. The mailbox is removed before the backup is started.
    4. In this case, the backup will run but skip past this mailbox.

      To resolve this issue you will need to undelete the mailbox via Microsoft's Office 365 portal and provide a license to the mailbox. After the backup is completed for the mailbox, you can then delete the mailbox and remove the license. We cannot backup deleted mailboxes, even if they have a license assigned.

OneDrive

  • Only user accounts with Security Officer permissions can restore from deleted accounts
  • Only user accounts with Security Officer permissions can delete backup history for accounts
  • We do not currently support backup or restore of OneNote folders
  • Though OneDrive supports versioning, we only backup the latest version of files
  • You cannot backup from accounts that are not licensed or deleted
  • You cannot restore OneDrive items from the Trash folder (if the item was backed up before being moved to Trash, restore from the original location will be possible)

What's inside