Restore Data

For detailed steps on restoring date for each of the Microsoft 365 services, select the appropriate service below. Before you begin, ensure you have met the necessary requirements:

Requirements

The following account types are required:

  • A SuperUser account for the Backup Management Console (for adding domains and initiating backups and restores)
  • A Global administrator account for Microsoft 365

SolarWinds may perform maintenance on the account data to improve performance. The duration of such maintenance is expected to be short and the restore will available shortly.

  1. Log in to the Backup Management Console under a SuperUser account.
  2. Open the action menu for the domain and click Restore Exchange

  3. Connect to the Microsoft 365 Exchange domain with administrative account credentials.

  4. You will receive a confirmation that the connection has been successful for the restore.

    5. During the restore, you will have the choice to remember the connection details for 24 hours after the initial successful connection by ticking the remember my connection checkbox in the upper right corner.

  5. Select the mailbox you wish to restore items from.

    You will see the list of backed up mailboxes and their types (Regular, Shared and Deleted)

  6. Select the backup session you wish to restore from.
    1. Select the type of data to restore from the Folders tab:
      • Whole mailbox (by ticking the mailbox name)
      • Calendars
      • Contacts
      • Deleted items
      • Drafts
      • Inbox
      • Junk Email
      • Outbox
      • Recoverable items
      • Sent items

        • Microsoft may resend calendar event notifications when you restore a full mailbox. If you wish to prevent this, please deselect calendar items.

      2. Or

    2. Select the folder you wish to filter from the list and move to the filters tab

      It is possible to filter for Inbox, Deleted Items, Drafts, Junk Email, Outbox, Recoverable items, Sent items or any additional folders by:

      • Date range
      • Attachments
        • All email
        • Email with attachments
        • Email with no attachments
      • Message fields
        • From
        • To
        • Subject
        • Message content

      It is possible to filter for contacts by:

      • Name
      • Email
      • Company

      It is possible to filter for calendars by:

      • Date range
      • Message fields
        • Organiser
        • Subject
      • Appointment type
        • All
        • Single
        • Recurring

      When restoring Calendar items, these will not be placed back into the original calendar location. Instead these will be placed in a folder titled "Restored_DD-MM-YYYY", where "DD-MM-YYYY" is the recovery date, in the mailbox.name/Calendar/ folder.

  8. Select the restore location for items.

    You can choose an auto-generated location, the original location or a new location which you will be required to specify.

    If you select multiple types of data to restore in Exchange (e.g. calendar events and emails) you will not be able to restore to a new location. You will only have access to restore to the auto-generated location or the original location.

    Regular and Shared Accounts

    • Single type of data selected for restore:

      Auto-Generated location

      Original location

      New location

    • Multiple types of data selected for restore:

      Auto-Generated location

      Original location

    Deleted or Unlicensed Accounts

    • Where a mailbox has been deleted or is unlicensed, you will only have access to restore to an Auto-Generated or a New location.

      You must be a Security Officer in order to restore from a deleted or unlicensed mailbox.

      Use the dropdown to select the mailbox you wish to restore the deleted or unlicensed mailbox to:

  9. Confirm your intention to start the recovery and close the wizard

    Microsoft may resend calendar event notifications when you restore a full mailbox. If you wish to prevent this, please deselect calendar items Learn.

  1. Log in to the Backup Management Console under a SuperUser account.
  2. Open the action menu for the domain and click Restore OneDrive

  3. Connect to the Microsoft 365 OneDrive account with administrative account credentials.

  4. You will receive a confirmation that the connection has been successful for the restore.

    5. During the restore, you will have the choice to remember the connection details for 24 hours after the initial successful connection by ticking the remember my connection checkbox in the upper right corner.

  5. Select the account you wish to restore items from

    You will see the list of backed up accounts, backup status of the account, the account type (Active or Deleted), number of files and the size of the accounts selection.

  6. Select the backup date, backup session and then the files and folders to restore from the backup tree

  7. Select the restore location for items, which will be in a panel to the left or below the data selection

    8. Active Accounts

    • You can choose an auto-generated location, the original location or a new location which you will be required to specify.

    Deleted or Unlicensed Accounts

    • Where an account has been deleted or is unlicensed, you will only have access to restore to an Auto-Generated or a New location.

      You must be a Security Officer in order to restore from a deleted or unlicensed account.

      Use the dropdown to select the account you wish to restore the deleted or unlicensed account to:

      Then choose either the automatically generated location, or browse through the tree to select a new location

      • Selected items restored to the auto-generated location are restored to a new sub-directory created in account.name/ titled "Restored_DD-MM-YYYY", where "DD-MM-YYYY" is the recovery date.

  8. Confirm your intention to start the recovery and close the wizard

  1. Log in to the Backup Management Console under a SuperUser account.
  2. Open the action menu for the domain and click Restore SharePoint

  3. Connect to the Microsoft 365 SharePoint account with administrative account credentials.

  4. You will receive a confirmation that the connection has been successful for the restore.

    5. During the restore, you will have the choice to remember the connection details for 24 hours after the initial successful connection by ticking the remember my connection checkbox in the upper right corner.

  5. Select the site you wish to restore from

    You will see the list of backed up sites, backup status of the site, the site status (Active or Deleted), number of Sub-sites and number of files.

  6. Select the backup date, backup session and then the items restore from the backup tree

  7. Select the restore location for items, which will be in a panel to the left or below the data selection

    Regular Sites

    • You can choose to restore to the Original Location

    When restoring to the Original Location, you will also see an option to restore original permissions. You can find information on SharePoint Permissions here.

    • Or a New Location which you will be required to select from a list of locations.

    Deleted Sites

    • For deleted site collections, you will only have the option to restore to a New Location

  8. Confirm your intention to start the recovery and close the wizard

    9. We cannot restore SharePoint site collection. In cases where site collection has been deleted, you will need to recreate this manually.

Cancel Restore

To cancel a currently running restore:

  1. View the devices View backup and restore job queue
  2. Click cancel to the right hand side
  3. Refresh the tab to remove the job

Only restores can be canceled, backups cannot.