Monitoring the LocalSpeedVault

During a backup process, data is sent to the cloud and the LocalSpeedVault. If either of the two storage locations is temporary unavailable, it is updated later when the connection is re-established.

Synchronization statuses

To check whether the local and remote storage locations have all necessary data, open the Overview tab in the Backup Manager or go to Preferences > LocalSpeedVault. There are three statuses altogether.

Status 1: Synchronized

The status means that a storage location has the same data as the other storage location, so it is up-to-date.

Status 2: Synchronizing

The status means that a storage location does not have all the latest data and is currently getting it from the other storage location.

When the local storage status is Synchronized and the remote storage status is Synchronizing, it means that one of your recent backups has been saved locally and is being copied to the remote server. The data is not fully protected until the synchronization is completed. While the synchronization is in progress, it is crucial to keep the LocalSpeedVault working and to avoid making changes to its settings. Otherwise the sessions that have been backed up to the LocalSpeedVault can be lost (you can identify them by the "L" mark in the session list). It is not necessary to watch for the statuses yourself though as there will be a warning message in case of possible issues.

Status 3: Failed

The status means that synchronization has failed and there is a risk of data loss.

Starting from version 18.4, the synchronization gets automatically disabled after the LocalSpeedVault has stayed in the "Failed" state for 14 days (learn more). The Backup Manager invalidates the data that has not fully synchronized with the cloud and tries to back it up again during the next session. A notification appears in the Backup Manager interface and an email alert is sent out in that case.

The default 14-day period can be customized for each backup device through the Backup Manager configuration file. Add the LocalSpeedVaultUnavailabilityTimeoutInDays with an appropriate value to the [General] section of the file.

Email alerts on LocalSpeedVault synchronization statuses

Alerts on LocalSpeedVault failures are sent to the following emails:

  • The email address specified for backup dashboards. In the Backup Manager, this can be found under Preferences > General > Backup dashboard settings.

  • The technical-type contact person from the company the device belongs to. You can add such a contact person through the Backup Management Console (go to Customer management, click to edit the company you need, open the Contacts tab and click Add person).

LocalSpeedVault statuses are also included into regular backup dashboards. You can enable some custom notifications as well:

Resolving synchronizations errors

Access is denied

Check your access credentials for the LocalSpeedVault storage and make sure the Backup Manager has read and write access to the LocalSpeedVault directory.

  • If the LocalSpeedVault is on a local drive, check the LocalSystem user account.
  • If the LocalSpeedVault is on a shared network resource, check the specified network user account.

Path is invalid

Check the specified LocalSpeedVault storage path and make sure the LocalSpeedVault directory is available. It might have been moved or deleted.

Not enough space

The LocalSpeedVault directory is full and cannot receive any new data. Possible solutions:

  1. Add more space to the directory (if your infrastructure allows it).
  2. Copy the files to another directory with a sufficient amount of space and update the LocalSpeedVault path in the Backup Manager after that.
  3. Disable the LocalSpeedVault and continue with the cloud storage alone. If you choose this option, make sure the remote storage is synchronized with the LocalSpeedVault.