N-central Help

Two-step verification

Two-step verification adds an extra level of security provides an extra level of protection against hackers attempting to gain access to a computer or network. With a second verification requirement, even if someone steals a password, they cannot get passed the second verification step. Users need to download Google Authenticator to their mobile device.

Two-Step verification uses a passcode generated by an authenticator app, such as Google Authenticator or Microsoft Authenticator, in addition to the usual account sign-in. Both authenticator applications are RFC-6238 compliant.

SolarWinds N-central supports RFC-6238 for Two-Step Verification. Google Authenticator was used in testing this feature.

When a users signs in to SolarWinds N-central with their usual credentials, they also scan a bar code that appears on the screen using Google Authenticator. This automatically configures the user within the application and continuously generates a time-sensitive passscode.

A user account must be configured to use the Two-Step Verification two factor authentication method.

After entering the passcode, a list of ten backup codes displays. Copy this list to a safe but accessible location. Use one of the backup codes to complete the sign in to SolarWinds N-central if you are in a location where you do not have access to your mobile device. You can only use a backup code once. After you have signed in to SolarWinds N-central, you can regenerate the backup codes. The backup codes are not time-sensitive and do not expire, unless the list is regenerated.

Whenever you subsequently sign in to SolarWinds N-central, you will only need to enter the passcode that appears in Google Authenticator.

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