Two accounts appear in the user list at the System or Product Administrator level when you go to Administration > User Management > Users. These accounts are included to help Technical Support with troubleshooting when investigating issues. The accounts are:
- SolarWinds N-central Administrator (firstname.lastname@example.org) used to log in to the N-central Administrator Console (NAC)
- SolarWinds MSP Support (email@example.com) used to log in to the user interface.
Both accounts are permanent and cannot be deleted or locked.
Upgrading SolarWinds N-central
When upgrading from a previous version of SolarWinds N-central, the upgrade recreates your existing users, including permissions and customer assignments. Default user accounts in SolarWinds N-central 10.2.1 or earlier, are recreated as roles. The accounts/roles are:
- Product Administrator
- SO Admin
- SO Tech
- SO User
- Admin User
- Customer Dashboard User
- Remote Control User