N-central Help

Default and upgrading users

Two accounts appear in the user list at the System or Product Administrator level when you go to AdministrationUser ManagementUsers. These accounts are included to help Technical Support with troubleshooting when investigating issues. The accounts are:

  • SolarWinds N-central Administrator (nableadmin@n-able.com) used to log in to the N-central Administrator Console (NAC)
  • SolarWinds MSP Support (support@n-able.com) used to log in to the user interface.

Both accounts are permanent and cannot be deleted or locked.

Upgrading SolarWinds N-central

When upgrading from a previous version of SolarWinds N-central, the upgrade recreates your existing users, including permissions and customer assignments. Default user accounts in SolarWinds N-central 10.2.1 or earlier, are recreated as roles. The accounts/roles are:

  • Product Administrator
  • SO Admin
  • SO Tech
  • SO User
  • Admin User
  • Customer Dashboard User
  • Remote Control User