N-central Help

Permissions example: Remote Control only to specific devices

This example describes how to set the user permissions in conjunction with access groups in SolarWinds N-central so that a technician can use Remote Control to access specific devices.

The permissions in this topic are to only allow specific functions for the user. You can add additional permissions as needed to create a more robust role.

The permissions to set

To enable the user to use remote control on specific devices, in the Devices section:

  • Select Read Only for All Devices.
  • Select Manage for the type of Remote Control the technician will use.

Setting up this type of permissions involves:

  • Creating an access group to include the devices the technician can monitor.
  • Set the read-only permissions in a role.
  • Create a user that is connected to the access group and role created, or assign an existing user.

Create an access group

An access group is a collection of customers or a collection of devices. The access group defines what customers and devices the technician will see. For this example, create an access group of devices.

  1. Click Administration > User Management > Access Groups.
  2. Click Add > By Devices.
  3. Enter a name and description for the group.
  4. Select devices from the list.
  5. Click Save.

Set the permissions in a role

A role is a collection of permissions. For this role, you want the technician to be able to see all devices and use Remote Control to access them.

  1. Click Administration > User Management > Roles.
  2. Click Create Role.
  3. Enter a name and description, and select the permissions needed for the role.
  4. Scroll to the Devices section.
  5. Select Read Only for All Devices.
  6. Select Manage for the Remote Control type the technicians will use.
  7. Click Save.

Create and apply to a user

With the access group and permissions defined, you need to either create a new user, or apply these settings to the user.

  1. Click AdministrationUser ManagementUsers.
  2. Click Create User to add a new user, or click the Login Name of an existing user.
  3. On the Roles tab, click Assign Roles.
  4. Click the check box for the new role and click Assign.
  5. Click the Access Groups tab and click Assign Access Groups.
  6. Click the check box for the new access group and click Assign.
  7. Click Save.

When the technician logs into SolarWinds N-central, the navigation pane displays the All Devices area and the devices available to the user with the option to access remote control to the device.

As other devices come online for monitoring by that user, you only need to update the access group to include the new devices.