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Lync Mediation service

The Lync Mediation service monitors the status of the Lync service and performance data.

For more information, refer to the Lync web site.

Manufacturer information

Service Type AMP
PowerShell cmdlet get-counter
Supported Systems/Applications Microsoft Lync 2013 Mediation role

SolarWinds N-central information

Known Limitations Only Mediation role
Max. Instances Per Device 1
Supported Device Class Server - Windows
Notification Profile Microsoft Lync Server
Monitored By Local agent

Troubleshooting

Issue Recommendation
Misconfigure
  • Confirm proper installation and configuration of the Lync server.
  • Confirm the running status of all the critical services of the respective roles. If the Mediation service fails, statistics may not be accurate or reliably collected.

Metrics for MS services

Critical MS-Services/Dataset Supported Values Calculations/
Threshold Mapping
Default Thresholds
Lync Server Mediation – service started N/A N/A True: Normal
False: Failed
Lync Server Mediation – start mode N/A N/A Off
Lync Server Mediation – status N/A N/A Off
Lync Server Replica Replicator Agent – service started N/A N/A True: Normal
False: Failed
Lync Server Replica Replicator Agent – start mode N/A N/A Off
Lync Server Replica Replicator Agent – status N/A N/A Off

Metrics for performance manager

Dataset/Property Supported Values Calculations/
Threshold Mapping
Default Thresholds
LS:MediationServer - Outbound Calls(_Total)\- Current N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648
LS:MediationServer - Outbound Calls
(_Total)\- Active media bypass calls
N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648
LS:MediationServer - Inbound Calls(_Total)\- Current N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648
LS:MediationServer - Inbound Calls(_Total)\- Active media bypass calls N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648
LS:MediationServer - Media Relay\- Media Connectivity Check Failure N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648
LS:MediationServer - Health Indices\- Load Call Failure Index N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648
LS:MediationServer - Global Counters\- Current audio channels with PSM quality reporting N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648
LS:MediationServer - Global Counters\- Total failed calls caused by unexpected interaction from the Proxy N/A Normal: 0 - 715,827,904

Warning: 715,827,904 - 715,827,904

Failed: 715,827,904 - 2,147,483,648