Connect to a remote device
Connect to a device remotely to troubleshoot issues with the device. When configured, you or a technician can connect to the device without the need to interrupt the user.
- Click Views > All Devices.
- In the Remote Control column, click the down arrow icon next and select the remote technology to connect with.
The small computer icon is green when the device is configured for remote control. The icon is gray when it is not configured. The icon is red when the device is connected by remote control.
The remote session begins. The screen that appears varies depending on the browser you are using. If you are prompted to install a client, follow the instructions as directed.