Configure Connect2Help to open specific websites
Add links to web sites in the menu that will open a browser and access the target URL. Web links in the Connect2Help menu can use a set of variables that are obtained from SolarWinds N-central and the local device that include the computer name, Agent ID, customer ID, customer name, and device ID.
For example, use a web link to access the Help Desk Manager client portal, already linked with the proper customer, with the following link, substituting your own information for the items in red:
You can add a link directly to the address of your HDM server for a more generalized login that can be used across multiple customers, substituting your own information for the items in red:
A simple example would be to add a link that is used to access Google:
- In Conect2Help, click Next to select a configuration file.
- Click Menu Items > Website.
- Enter a Label for the hyperlink in the Tray Tool menu and verify that the Action is Web link - the item will open in a browser.
- Enter the Web Address.
- Click any relevant Insert variables to be included in the Web Address:
- PC Name - The DNS name of the device on which the Connect2Help Tray Tool is installed (for example: janedoe.office.n-able.com).
- Agent ID - Also known as the Appliance ID from the Agent tab in SolarWinds N-central (for example, 2129402391).
- Customer ID - The unique identifier that associates the managed device to a specific Customer/Site in SolarWinds N-central (for example, 101).
- Customer Name - The name of the SolarWinds N-central Customer/Site to which the managed device is associated (for example,
Smiths%20Tools. Note that the
%20in the example indicates a space character in HTML).
- Device ID - The identification number of your device in the SolarWinds N-central database (for example, 912501487).
The options listed above are used to insert variables drawn from SolarWinds N-central into URL strings. An example of when these might be useful is when creating a hyperlink for an Attended Remote Control session.
- Click Save.