N-central Help

Deploy Connect2Help using SolarWinds N-central

Deploy the Connect2Help Tray Tool to end users using SolarWinds N-central to distribute the installation software. You can deploy the software either manually or automatically using rules.

To deploy the Connect2Help Tray Tool using SolarWinds N-central, you need to add the installation software to the Script/Software Repository.

  1. Click ConfigurationScheduled Tasks > Script/Software Repository.
  2. Click Add > Push Third Party Software.
  3. Enter the details about the installation software
  4. Click Browse to navigate to the location of the installer files that you created.
  5. For the Command Line Parameters, type the following (substituting your own filename for the characters in red): Connect2HelpDOTNet4package.msi /i /qn /norestart
  6. Space characters are required between the filename and the /i, /qn, and /norestart parameters. The filename is also required in the Command Line Parameters field.

  7. Click OK.
  8. If you require individual installer files for different Customers/Sites (using different links), you can repeat this procedure but ensure that you configure the files with specific names for each Customer or Site in order to readily identify them.

After importing the Connect2Help Tray Tool installation software to the Script/Software Repository, perform one of the following deployment procedures below.

Manually install the Connect2Help Tray Tool installation software to individual devices

  1. Click ViewsAll Devices.
  2. Select the check box beside each of the device names.
  3. Click Add TaskPush Third Party Software.
  4. Enter a descriptive Task Name.
  5. In the Details tab, select Use LocalSystem Credentials to use the credentials of the local system account that are pre-configured by the operating system for system-wide access to the selected devices.
  6. For the Location of the Connect2Help installation software, select From Software Repository.
  7. Select the Connect2Help installer file from the Repository Item drop-down list.
  8. Click the Schedule tab and set when to install the tool.
  9. Click Save.

Automatically install the Connect2Help Tray Tool installation software using a Rule and Scheduled Task Profile

It can be more efficient to deploy the Connect2Help Tray Tool to a number of customers or managed devices using a Scheduled Task Profile and Rule configured at the Service Organization level. For more information, refer to Scheduled Task profiles and Rules.

  1. Click ConfigurationScheduled Tasks > Profiles.
  2. Click Add and enter a Name and Description.
  3. In the Details tab, click AddPush Third Party Software.
  4. Enter a descriptive Task Name.
  5. In the Details tab, select Use LocalSystem Credentials to use the credentials of the local system account that are pre-configured by the operating system for system-wide access to the selected devices.
  6. For the Location of the Connect2Help installation software, select From Software Repository.
  7. Select the Connect2Help installer file from the Repository Item drop-down list.
  8. Click the Schedule tab and set when to install the tool.
  9. Click Save, then Save again.
  10. Click Configuration > Monitoring > Rules.
  11. You may need to deploy different configurations of the Connect2Help Tray Tool to individual Customers or Sites (for example, due to Customer-specific links). If so, configure individual Rules at each Customer level instead of at the Service Organization-level.

  12. Click Add and enter a descriptive Name.
  13. In the Devices to Target tab, select the device filters that you would like to associate to the Rule.
  14. Click the Scheduled Task Profiles tab and select the Scheduled Task Profile that you created.
  15. Click the Grant Customers/Sites Access tab and select the Customers or Sites that will be allowed to use the Rule.
  16. Click Save.
  17. The Customers and Sites that you associated with the Rule will now have the Connect2Help Tray Tool installed on their devices.