N-central Help

Step Three: Post-installation Steps

After you have installed SolarWinds N-central 12.1, you must perform the following post-installation steps.

SolarWinds MSP recommends that you upgrade probes, agents and related software on a customer-by-customer basis. Ensure that each customer is upgraded before moving on to the next customer. If you are monitoring your internal network, this should be the first "customer" attempted.

Post-installation Checklist

Check items as they are completed

Verify the version of SolarWinds N-central by signing into the UI and clicking Help > Version Information on the menu bar. The Associated Upgrades displayed must read Applied-update-12.1.0.xxx-b1_0_xxx, where xxx is a number.

Verify the Network Settings and Default Settings: Administration > Mail Network Settings > Network Setup.

Verify that the user accounts exist and are accessible.

Verify that the customer profiles are complete and accurate.

Verify that the devices are present.

Verify that the services for each device are reporting correctly.

Verify that all of the notification profiles are present.

Verify that the reports generate and display the accurate historical data.

At the Service Organization level in the SolarWinds N-central UI, perform the following to automatically upgrade all of the Probes and Agents installed on your customers' remote computers.

  1. In the navigation pane, click Administration > Defaults > Appliance Settings.
  2. Select the Upgrade Windows Probes option as either Never (the Probe software will not ever be upgraded) or Always (the Probe software is always upgraded).
  3. Select Propagate to distribute this configuration setting to existing devices.
  4. Select Reboot device if necessary to automatically restart devices after the Probe software has been upgraded.
  5. Select the Upgrade Agents option as either Never (the Agent software will not ever be upgraded) or Always (the Agent software is always upgraded).
  6. Select Propagate to distribute this configuration setting to existing devices.
  7. Select Reboot device if necessary to automatically restart devices after the Agent software has been upgraded.
  8. Click Save.

You can perform the above procedure for specific Customers/Sites by navigating to the Customer/Site level first. You will have to repeat the procedure for each Customer/Site that you want to automatically upgrade their Windows Probes and Windows Agents.

Once the upgrade procedure has been completed, generate an Agent/Probe Overview report by clicking Reports >Administrative > Agent/Probe Overview in the navigation pane. This will allow you to verify that all probes have been updated.

After upgrading an agent that monitors the Asigra Backup service, you will need to stop the Windows agent services, place the Asigra .DLL files to the agent's bin directory and re-start the Windows agent services.

Upgrade your monitoring software automatically for specific Service Organizations, Customers or Sites:

Upgrade your monitoring software automatically for specific Customers or Sites:

Upgrade your monitoring software automatically for specific devices:

  1. In the navigation pane, click All Devices.
  2. Select the Service Organizations, Customers or Sites, or devices for which you would like to upgrade monitoring software.
  3. Click Update Monitoring Software.
  4. In the Upgrade Monitoring Software dialog box, select Now for the monitoring software you want to upgrade from the following:
    • Upgrade Agent
    • Upgrade Backup Manager
  5. Click Save.

Upgrading Endpoint Security on devices will cause them to reboot twice: once after the existing software is removed, and again after the new software has been installed.

Once the upgrade procedure has been completed, generate reports by clicking the following:

  • Reports >Status > AV Defender Status

This will allow you to verify that all devices have been updated.