N-central Help

Known Limitations

The "Known Issues" list for the current version of the SolarWinds N-central software is composed of material issues significantly impacting performance whose cause has been replicated by SolarWinds MSP and where a fix has not yet been released. The list is not exclusive and does not contain items that are under investigation. Any Known Issues set forth herein may not impact every customer environment. The SolarWinds N-central software is being provided as it operates today. Any potential modifications, including a specific bug fix or any potential delivery of the same, are not considered part of the current SolarWinds N-central software and are not guaranteed.

Active Issues

Description

Bug

When exporting a large list of Active Issues items to PDF format at either the System or Service Organization level, the server may fail. Exporting to CSV format does not cause this problem. 62860

Agents & Probes

Description

Bug

Communication issues may be encountered for SolarWinds N-central Probes installed on Windows servers that have multiple NICs. For more information, refer to "KBA20020: Configuring A Server With Multiple NICs" in the online Help. 67778

Automation Manager

Description

Bug

Running Automation Manager Policies created using Automation Manager 1.6 or earlier may result in Failed to create an EndDate ... errors if the Policies are run on a computer using a different date format. This issue does not affect Policies created using Automation Manager 1.7 or later. 65712

AV Defender and Backup Manager – D2D

Description

Bug

Custom Settings option no longer available in 10 for backup profiles. NSBM-709
ShadowProtect Data Reader service is using high CPU due to large amount of historical data as part of the backup. 74971
The About Backup Manager dialog box no longer indicates if the Backup Manager software is licensed. 68226

Custom Services

Description

Bug

Custom services may appear as misconfigured when the system locale of the device is not set to English. For example, in Portuguese the default decimal in c#/.net is not a period, ".", it is a comma, ",". If you are having this issue, please contact SolarWinds N-able Technical Support. 65288

Dashboards

Description

Bug

Modifying a Dashboard that is associated with a large number of services may cause performance issues when using the Firefox browser. 70326

Core Functionality

Description

Bug

Warranty information might be inaccurate when determining the warranty expiry dates of devices that are not located in the USA. NCCF-3649
URL with embedded username and password prompts for Java upgrade, logging in manually does not prompt. NCCF-2415
Chrome 42.x does not support NPAPI plugins which means that Java and Direct Connect will not function with that browser version. When attempting to open remote control connections in Chrome 42.x, users will be repeatedly prompted to install either Java or the NTRglobal plugin with no successful connections made.
To resolve this issue, perform the following:
  1. In the Chrome address bar, type chrome://flags/.
  2. Under Enable NPAPI, click Enable.
  3. Restart Chrome.
73359

PSA Integration

Description

Bug

In some instances, tickets closed in PSAs are not being cleared in SolarWinds N-central. This is likely because the ticketing recipient profile in SolarWinds N-central has Do not change the Ticket Status selected (in order to manually configure tickets). Then, when the ticket is removed in the PSA, SolarWinds N-central will not be able to update/resolve the ticket's status and new tickets cannot be created for the same issue. Until a solution is available through the UI for this situation, the work around is to set a Return to Normal status and set a non-used status in the 'updatable statuses' section or set the same status as the return to normal one. This will cause SolarWinds N-central to add a note to the ticket on return to normal but will not alter the ticket's status. This will allow the stale ticket check to remove the ticket from the system. 65620

UI

Description

Bug

After re-naming, the Names of files or Registry entries may not be displayed properly in the File System window and the Registry window of the Tools tab when using Internet Explorer. 68149