N-central Help

About Take Control

Take Control, formerly MSP Connect, is a remote management tool that enables you to troubleshoot and resolve your customer's issues without remotely controlling a user's workstation and interrupting them. Take Control connects directly into the device, enabling you to easily see what is going on with the device and make the necessary changes, completely transparent to the end user.

Take Control is available on SolarWinds N-central servers with a Professional license.

Take Control includes:

  • remote control of Mac OS devices,
  • terminal services support,
  • session report included in audit trail,
  • detailed system information, including Windows event log (Professional nodes only).

Supported platforms

Take Control is available for devices running:

  • Windows XP and later, including Windows 10
  • Windows server 2003 and later
  • Mac OS X 10.7 and later. The viewer supports Mac OS X 10.9 and later (except Mac OS X 10.14 (Mojave), which will be supported in a future release of SolarWinds N-central).

Take Connect allows access from Windows to Windows, Mac to Mac, Windows to Mac, and from Mac to Windows.

What do you want to do?