N-central Help

Uninstall Take Control

Remove Take Control remote control from a device. You can uninstall Take Control from all devices system-wide or from individual devices.

Agent Upgrade Required
If you uninstall Take Control on a system running a SolarWinds N-central 10.2.x agent and then upgrade the agent to SolarWinds N-central 11.0, the uninstall will not succeed. You cannot uninstall Take Control on systems with a 10.2.x agent.
You must have the latest version of the SolarWinds N-central 11.0 or higher agent before you uninstall Take Control on systems running SolarWinds N-central 11.2.

System-wide

  1. Click Administration > Defaults > Remote Control Defaults.
  2. Click to clear the check box for Install Take Control.
  3. Click Save.

Single device

  1. In SolarWinds N-central, click ViewsAll Devices.
  2. Click the link for the device.
  3. Click the Settings tab.
  4. Click to clear the check box for Install Take Control.
  5. Click Save.

When Take control is uninstalled, the next available remote control management tool is set as the default for devices. Take Control will no longer be available for use.

Whenever you move the pointer over the Remote Control selector in the Device Details, Active Issues, or All Devices views, a message appears informing you that Take Control is not configured for the device.