N-central Help

Record Take Control sessions

You can record Take Control remote control sessions. Recorded sessions help for training purposes or to have a record for a user of what a technician did so the user can repeat the steps if a situation occurs again.

Files are saved in Adobe Flash Video (FLV) format. The user can navigate to their Documents folder to find a shortcut folder called N-central session videos to the location of the videos.

The linked location is C:\Users\<YOURUSER>\AppData\Local\MSP Anywhere for N-central\Viewer. This path may not be visible to the user.

  1. In SolarWinds N-central, click ViewsAll Devices.
  2. Click the link for the device.
  3. Click Remote Control in the upper-right corner and select Take Control.
  4. Click the Remote Desktop tab.
  5. Click Interactions in the lower right of the Viewer.
  6. Click Start Recording Video.
  7. To stop the session, click Interactions > Stop Recording Video.

When finished, the .flv file is available in the user's Documents folder.