N-central Help

Launch the Take Control viewer

The Take Control viewer is available when making a remote connection to a device.

If a device's agent is offline or not communicating with SolarWinds N-central, the option to remote control the device using Take Control will still be available. The Take Control agent and SolarWinds N-central agent services run independently of one another. This enables you to perform remote maintenance if needed even if the agent is not online.

Take Control functionality is only available for SolarWinds N-central devices with upgraded 10.2 or higher agents.

  1. In SolarWinds N-central, click ViewsAll Devices.
  2. Click the link for the device.
  3. Click Remote Control in the upper-right corner of the screen and select Take Control.

The Take Control viewer launches to begin a remote session. If Take Control is grayed out, the device is unavailable for remote control functionality.

You can lock a device to use Take Control viewer each time you click Remote Control. For more information, see Locking and unlocking remote control settings.