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KBA11006: How to Handle Port Conflict of D2D with Other Software (Stand Alone Only)

Knowledge Base Article #:

11006

Applicable Versions:

CA ARCserve D2D R16

Date Created/Updated:

June 21, 2012

Background

This issue normally occurs because of a port conflict.

Solution

CA ARCserve D2D occupies two ports:

  • One port for CA ARCserve D2D Web Service, 8014 by default
  • One port for Tomcat, 8005 by default

Only HTTP over port 8014 is supported for integrated installations on CA ARCserve D2D R16.

To modify the port used by CA ARCserve D2D Web Service, for example from 8014 to 12345

  1. Stop CA ARCserve D2D Web Service.
  2. Open the file X:\Program Files\CA\ARCserve D2D\TOMCAT\conf\server.xml
  3. Modify the following line from:

    <Connector port="8014" protocol="HTTP/1.1" connectionTimeout="180000"/>

    to

    <Connector port="12345" protocol="HTTP/1.1" connectionTimeout="180000"/>

  4. Right-click the file X:\Program Files\CA\ARCserve D2D\TOMCAT\ARCFlash UI
  5. Switch to the Web Document tab.
  6. Modify the URL from:

    http://localhost:8014

    to

    http://localhost:12345

  7. In the Windows Registry, locate [HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\WebService]
  8. Modify the port from:

    [HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\WebService]

    "Port"=dword:00001f4e

    "URL"="http://localhost:8014"

    to

    [HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\WebService]

    "Port"=dword:00003039

    "URL"="http://localhost:12345"

  9. Start the CA ARCserve D2D Web Service.

To modify the port used by Tomcat, for example from 8005 to 54321

  1. Stop the CA ARCserve D2D Web Service.
  2. Open the file X:\Program Files\CA\ARCserve D2D\TOMCAT\conf\server.xml
  3. Modify the following line from:

    <Server>

    to

    <Server port="54321" shutdown="SHUTDOWN">

  4. Start the CA ARCserve D2D Web Service.

In most cases, the user will not need to change both ports. Under some special circumstances, however, users will have to change both ports together.

For example, Symantec Endpoint Protection Manager (SEPM) occupies port 8014 and 8005 as well.

Either D2D or SEPM will not work properly if the user doesn't change the default ports.

Source

https://support.ca.com/irj/portal/anonymous/solndtls?docid=542669&os=WINDOWS&aparno=RI27551&actionID=5&fromKBResultsScreen=T