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KBA20022: Unable to Install Agent without Imaging Component

Knowledge Base Article #: 20022
Applicable Versions: SolarWinds N-central 10.2
Date Created/Updated: January 29, 2016

Introduction

Cannot install an Agent through discovery or automatic Agent installation.

To ensure that this problem can be resolved as documented, open the Windows Event Viewer and find the following error:

You must install the 64-bit Windows Imaging Component (WIC) before you run Setup. Please visit the Microsoft Download Center (http://go.microsoft.com/fwlink/?LinkId=162644&clcid=0x409)to install WIC, and then rerun Setup.

Troubleshooting

To resolve this issue, install the 64-bit Windows Imaging Component (WIC) before you run the setup.

You can download the WIC from www.microsoft.com.

If you are unable to resolve this problem, please contact SolarWinds MSP Technical Support at 1-866-302-4689 (US/CAN), +800 6225 3000 (International), or (613) 592-6676 (Local), or mspsupport@solarwinds.com.