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KBA20004: How to completely remove the Windows Agent or Windows Software Probe

Knowledge Base Article #:

20004

Applicable Versions:

N-central 6.x, 7.x, 8.x, 9.x

Date Created/Updated:

April 27, 2011

Introduction

The following steps will completely uninstall the Windows Agent, Windows Probe, and related Patch Management files from your computer.

Removing the Windows Agent

  1. Click Start > Run and type Services.msc
  2. Stop the Windows Agent Maintenance Service and the Windows Agent Service from running.
  3. Try to uninstall the Windows Agent from the Add/Remove Programs feature in the Control Panel.
  4. Verify that the Windows Agent folder has been removed from C:\Program Files\N-able Technologies ( if the Windows Agent folder still exists, delete it). This requires editing the Registry. Below are the keys related to the Windows Agent that you will need to remove if they still present after the uninstall has completed.
    1. Click Start > Run and type in Regedit.exe
    2. Browse to and remove the following folders:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-able Technologies Inc. Windows Agent
      • HKEY_LOCAL_MACHINE\SOFTWARE\N-able Technologies\Windows Agent
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-able Technologies Windows Agent
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-able Technologies Windows Agent Maintenance
  5. To completely remove all files related to Patch Management, remove the C:\Program Files\N-able Technologies\PatchManagement folder.

The device may need to be re-started after the procedure described above has been completed.

Uninstalling a Windows Software Probe

  1. Click Start > Run and type Services.msc
  2. Stop the Windows Software Probe, Windows Software Probe Syslog Service and Windows Software Probe Maintenance Service from running.
  3. Try to uninstall the Windows Probe from the Add/Remove Programs feature in the Control Panel.
  4. Verify that the Windows Software Probe folder has been removed from C:\Program Files\N-able Technologies ( if the Windows Software Probe folder still exists delete it ). This requires editing the Registry. Below are the keys related to the Windows Probe that you will need to remove if they are still present after the uninstall has completed.
    1. Click Start > Run and type Regedit.exe
    2. Browse to the following folders:
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Services
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet002\Services
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet003\Services
    3. Delete the following sub keys:
      • AssetDiscovery
      • InterfaceDiscovery
      • N-able syslog
      • N-able Technologies Windows Software Probe
      • N-able Technologies Windows Software Probe Maintenance
    4. Also delete these two keys:
      • HKEY_LOCAL_MACHINE\SOFTWARE\N-able Technologies\Windows Software Probe
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-able Technologies Inc. Windows Probe
  5. To completely remove all files related to Patch Management, remove the C:\Program Files\N-able Technologies\NablePatchCache folder. Verify that the NablePatchCache folder is the one used to store all of the downloaded software patches. It is possible that these may be stored on a network shared drive as configured in SolarWinds N-central under Probes/Cache Location.

The device may need to be re-started after the procedure described above has been completed.