N-central Help

Contacting Technical Support

If you require assistance with configuring SolarWinds N-central or have a technical issue, contact Technical Support using the Support web site and knowledge base at https://support.solarwindsmsp.com/kb/ or using the LiveChat feature within SolarWinds N-central.

In the Knowledge Base is a wide arrange of information including:

  • Case management access
  • All current SolarWinds MSP products, service packs and hot fixes, along with the appropriate release notes and installation guides
  • PDF versions of product documentation, including manuals, system requirements, installation/configurations guides and technical references
  • FAQs
  • Support definitions, holiday support coverage calendars, and product life-cycle policies.

The LiveChat enables you to communicate directly with a Support representative if online and open and review tickets.

For information on the port and address requirements, see Required ports and IP addresses for SolarWinds N-central Support.