N-central Help

LiveChat with a Technical Support representative

The LiveChat feature enables you to connect with a Technical Support representative to solve a simple issue or need clarification on how SolarWinds N-central works. When connected, you can either log a ticket, review KB articles or chat directly with a Support representative.

To start a LiveChat session, click on the LiveChat icon in the top right-hand corner of the SolarWinds N-central user interface, next to the Log Out and Help icons. If there are no Support representatives online for chat, the icon appears grayed out: .

To use LiveChat successfully:

  • allow outbound access on ports 80 and 443 to either *.salesforceliveagent.com, or to the geo-specific IP ranges specified by SalesForce,
  • ensure any pop-up blocker allows pop-ups from https://gfimax.secure.force.com/chat/.

You do not need to allow any additional inbound access to your SolarWinds N-central server.

You can control who has access to the LiveChat using permissions. By default, the Default Administrator and Default Technician roles have LiveChat enabled in their Roles. The Access LiveChat permission is in the Administration section of the permissions options for a role.

When this permission is turned off, the LiveChat icon does not appear in the user interface.