N-central Help

Direct device support

Direct device support provides you with help desk services to a device. It is a set of tools that enables you to troubleshoot and resolve your customer's issues without remotely controlling a user's workstation and interrupting them. The tools connect directly into the device, enabling you to easily see what is going on with the device and make the necessary changes, completely transparent to the end user. The direct support tools are located within the Tools tab of each device within SolarWinds N-central.

Enable Direct Support by clicking SettingsProperties for a device and clicking Enable Direct Support.

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