N-central Help

Remote Control settings

The Remote Control Settings tab enables you to select properties and settings that control how remote control connections are established with managed devices.

To access Remote Control settings. click a device (hyperlink) from any of the SolarWinds N-central pages that display devices, for example, All Devices or Active Issues, and on the Device Details page, click Remote Control Settings.

General

Allow Remote Control

Allows remote connections.

Connection Type

Technology used for the connection.

Time Out in Minutes

Time allocated to establish a connection. If a connection is not established within this period, the request is terminated.

Custom

Target Port

Connection port on the target device.

Application to Run

Path and file name of the custom application.

Command Line Parameters

Additional parameters: Click Add to insert an IP Address or Port number.

Connect Using Select the agent or other local means of connecting remotely to the device.

Take Control

Configuration Details
Monitor Only

Runs the connection in display-only mode. No interaction with the user's desktop is permitted.

Request User Permission

Prompts the user to allow a connection.

Permission Request Text

Text you want to display in the prompt on the user's desktop when requesting permission to establish a connection.

Display request for

Time in seconds that the permission request prompt is displayed on the user's desktop. If the user does not respond within the configured time limit, the request prompt drops. The minimum is three seconds; the maximum is 600 seconds.

After request times out, allow remote control

Permits connections to be established if no response to the permission request is received within the configured time limit. If unselected, and no response is received, connections will not be permitted.

Lock device when the remote session ends

After the session ends, the target machine locks to display a login prompt.

Authentication Method

Select the type of authentication required to connect.

Password

Password for Password authentication.

Performance Settings
Optimize desktop settings when in session

Removes the desktop background, disable themes and other graphics for better performance and lower bandwidth utilization.

This behavior will be visible to the user on the target machine.

Disable Video Hardware Acceleration while on session

Disables advanced display options to achieve the best performance in capturing the image. Use this option for troubleshooting as it can lead to issues with some older drivers.

SolarWinds MSP recommends that you use Auto Detect which lets the software choose the best performance based on the detected video card.

Limit Image Capture

Reduces the screen capture rate based on system resource utilization.

Attempt peer to peer connection first

Attempts to make a P2P UDP connection to the device.

In a situation where UDP is not allowed (for example, because of firewall permissions), this setting can add up to three (3) seconds to your connection time.

Remote Desktop

Target Port

Select a port on the target device.

Application to Run

Complete path and file name of the Remote Desktop application that you want to use to establish a connection.

Connect Using Select the agent or other local means of connecting remotely to the device.

SSH

SSH Version

SSH Version based on the version of SSH that customer networks require: V1 or V2. Most servers and clients support SSH-2.

Target Port

Connection port on the target device.

SSH Username

User name used to authenticate with the target device when establishing an SSH connection.

Application to Run

Path and file name of the SSH application to use for a connection.

Connect Using Select the agent or other local means of connecting remotely to the device.

TeamViewer

Version

Select the version of the software to use.

Device ID Read-only device ID number.
Password Security password used when signing in to TeamViewer.
Connect Using Select the agent or other local means of connecting remotely to the device.

Telnet

Target Port

Port number used to connect to the device.

Application to Run

Path and file name of the Telnet application that you want to use to establish a remote control connection.

Connect Using Select the agent or other local means of connecting remotely to the device.

Web Page

Protocol

Protocol to be used to establish a connection as either HTTP or HTTPS.

HTTPS provides secure connections while HTTP is the standard protocol used for web page connections.

Destination Address

Discovered address of the device to be used when establishing a web page connection.

Target Port

Port number to use to connect to the device.

Destination Page

Path and filename of the web page to which the connection will be established.

The path can be relative or absolute.

Connect Using Select the agent or other local means of connecting remotely to the device.