View ticket details with the Active Issues view
You can get an overview of all tickets on a device by going to the Active Issues view. From here you can view ticket information, create tickets or connect directly to the PSA. If a ticket is older than three days it will not appear in the Active Issues view.
You cannot update or view Tigerpaw tickets in SolarWinds N-central.
- Click Views > Active Issues.
If there are Tickets currently open for a device, a Create button appears in the Ticketing column on the far right of the screen.
- In the Ticketingcolumn click Ticket ID.
SolarWinds N-central displays a ticket number and a status for the ticket.
- Hover your mouse over the number to display ticket status information.
- Click the ticket number to connect the PSA software login and see ticket information.