N-central Help

Asset data exported from SolarWinds N-central

The table below lists the information that SolarWinds N-central exports to selected PSA software.

 

N-central Field

Description

Autotask

ConnectWise

Help Desk Manager

IPAddress 

IP address assigned to the device.

User Defined Field (SolarWinds N-central Device URI)

IPAddress

NetworkAddress

 DefaultGateway 

Default gateway configured for the device.

 DefaultGateway 

 MacAddress 

MAC address associated with the device. This is the recommended method for identifying the device configuration for updates.

 MacAddress 

MacAddress

 CompanyName 

AccountID

groupid

Location

 DeviceClass 

ProductID

ConfigType

AssetType

 DeviceStatus 

Device status.

Active

isActive (true or false)

Assetstatus

 DeviceName 

Configuration name used to identify the Configuration Record.

ReferenceTitle

deviceName

NetworkName

 Manufacturer 

 

Manufacturer

 ModelNumber 

Device model number.

ReferenceNumber

ModelNumber

ModelName

 SerialNumber 

Device serial number.

SerialNumber

SerialNumber

SerialNumber

 CPUSpeed 

Processing speed of the primary CPU of the device.

CPUSpeed

 RAM 

RAM installed on the device.

 RAM 

 DeviceID 

Device ID. This can be used as the identifier when updating existing configurations but we strongly recommend using the MAC address as an identifier whenever possible.

User Defined Field SolarWinds N-central Device ID)

 DeviceID 

AsersetNumber

 OSType 

Device OS.

Notes

 OSType 

Vsion

 OSInfo 

Information about the device OS (for example, version number and license information).

Notes

 OSInfo 

Version

 LastLoginName 

Last user who signed onto to the device.

 LastLoginName 

 Location 

Location

 Createdon 

InstallDate

 LocalHardDrives 

Information about the hard drives local to the device.

 LocalHardDrives 

 

 VendorNotes 

 

 VendorNotes 

Notes

 ManagementLink 

URL configured for the Portal URL field of the Managed Devices Integration Setup Table. When creating or updating configurations, the integrator can communicate this URL which includes appropriate login tokens:
http://vendorsite/portal?u=[username]&pass=[password]&m=[machineID].

A Global Login can be configured or individual member logins can be configured at the Logins tab of the Managed Devices Integration Setup Table.

When users click Manage on the Configuration Record fullview tool bar, ConnectWise transmits the URL along with the tokens back to the integrator. Integrators can then process and authenticate the user in their portal.

 ManagementLink 

 

 AssetTag 

User Defined Field (SolarWinds N-central Device Asset Tag)

TagNumber

Notes

 WarrantyExpiration 

WarrantyExpirationDate

 WarrantyExpiration 

 

 PurchaseDate 

 PurchaseDate 

PurchaseDate

Custom Device Properties

CustomFields

Troubleshooting

When you create, update, or reopen a ticket, you may receive the following errors:

  • Unable to set the Ticket.IssueType to be [13] because it is an inactive issue type.

  • Unable to set the Ticket.Status to be [21] because it is an inactive status.

If you experience an error, ensure that the following are NOT set to Inactive in your PSA:

  • Account

  • Contact

  • Contract

  • Configuration Items (commonly, Device Classes)