Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution that supports IT business services.
Integrating Marval with SolarWinds N-central requires configuration of SolarWinds N-central.
- Click Administration > PSA Integration > Configure PSA Integration.
- Select Marval from the Choose your PSA Solution drop-down menu.
- In the Ticketing Credentials area, enter the credentials Marval uses to create tickets.
- In the Ticketing Errors area, enter the Email Recipient that SolarWinds N-central sends error email messages if networking or configuration issues prevent it from creating a ticket in Marval.
Notification email messages generated by SolarWinds N-central will originate from the Product Administrator's email address. To have error email messages originate from a different email address, go to Administration > Defaults > Customized System Email.
- Click Save.
These credentials should only be used for integrating with Marval. Credentials required for other purposes should not be used.
After the credentials have been verified by Marval, a icon will be displayed next to Choose your PSA Solution. You can now map SolarWinds N-central data to Marval data and set up a Marval ticketing recipient.