N-central Help

Integrating Marval with SolarWinds N-central

Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution that supports IT business services.

Integrating Marval with SolarWinds N-central requires configuration of SolarWinds N-central.

  1. Click AdministrationPSA Integration > Configure PSA Integration.
  2. Select Marval from the Choose your PSA Solution drop-down menu.
  3. In the Ticketing Credentials area, enter the credentials Marval uses to create tickets.
  4. These credentials should only be used for integrating with Marval. Credentials required for other purposes should not be used.

  5. In the Ticketing Errors area, enter the Email Recipient that SolarWinds N-central sends error email messages if networking or configuration issues prevent it from creating a ticket in Marval.

    Notification email messages generated by SolarWinds N-central will originate from the Product Administrator's email address. To have error email messages originate from a different email address, go to Administration > Defaults > Customized System Email.

  6. Click Save.

After the credentials have been verified by Marval, a icon will be displayed next to Choose your PSA Solution. You can now map SolarWinds N-central data to Marval data and set up a Marval ticketing recipient.