N-central Help

Configure SolarWinds N-central for use with MSP Manager

To enable communication between MSP Manager and SolarWinds N-central you must configure MSP Manager to integrate with SolarWinds N-central.

Integration can happen at the System and Service Organization level:

  • At the SO level, you can define different configurations for each SO. This enables any SO administrator modify integration settings.

  • At the System level, only the Product Administrator can modify the configuration.

Before completing the steps below, you must first create an account in MSP Manager and complete the SolarWinds N-central integration. For more information see the topic "Integrate SolarWinds N-central with MSP Manager", MSP Manager documentation.

  1. Click Administration > PSA Integration > Configure PSA Integration.
  2. In the Choose your PSA Solution drop-down, select MSP Manager.
  3. In the Integration Credentials area, enter the user name and password for the MSP Manager integration account. For more information see the topic "Integrate SolarWinds N-central with MSP Manager", MSP Manager documentation.
  4. In the Ticketing Errors area, enter an email address where SolarWinds N-central sends error email if networking or configuration issues prevent it from creating a ticket in MSP Manager,
  5. Click Save.

When the MSP Manager connection is verified the slider moves to On.

You can later change the sender email address in Administration > Defaults > Customized System Email.