N-central Help

Mapping customers for Help Desk Manager

If you don't have any customers in Help Desk Manager, you have the option to push SolarWinds N-central customers to Help Desk Manager. This will map the SolarWinds N-central customers to new customers in Help Desk Manager. If you already have customers in Help Desk Manager, you can map SolarWinds N-central customers to those.

  1. Click AdministrationPSA Integration > Customer Mapping.
  2. For each N-central Customer, in the Help Desk Manager Customer drop-down menu, select Create New.
  3. To create new customers in Help Desk Manager for all SolarWinds N-central customers on this screen, select the checkbox in the top left of the table to select every N-central Customeron the screen.
  4. Click the button, Set Help Desk Manager Customer to 'Create New'.
  5. For an existing configuration, for each N-central Customer you would like to map, select the Help Desk Manager Customer to which you would like to map it.
  6. Click Save.

The selected SolarWinds N-central customers are pushed to Help Desk Manager and the mappings are created.